We currently ship to all 50 U.S. states as well as Canada.
For Europe, we ship exclusively to Klarna customers only. If you use Klarna as your payment method, we will ship to the UK (United Kingdom), Sweden, Norway, Finland, Denmark, Germany, Austria, Netherlands, and Switzerland. Any European order where Klarna is not used as the payment option will be cancelled and refunded to the original payment method. The reason why we only use Klarna as the payment option for European customers is to utilize Klarna's international fraud analysis system to prevent any unauthorized credit card usage and to protect our international customers.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We accept returns of unused and undamaged items according to this returns policy.
The original price tags should still be intact (not taped back on). The return process should be started by the customer by filling out this form within 30 days of the order date. If it has been longer than 30 days then the order becomes ineligible for return and will not be recognized by our returns system.
All refunds to original payment methods are subject to a 10% restocking fee. This restocking fee can only be waived if you choose to receive Store Credit instead of refunding to your credit/debit card. Store Credit is in the form of a Jewelry Outlet Gift Card which never expires. You will be able to use your full refund in this Gift Card towards a future purchase from us.
All refunds are made within 7-10 business days of us receiving the item back. However, if you used Klarna to finance your order, your refund will be processed back to your Klarna account within 3-5 business days of us receiving the item back. Shipping fees are non-refundable after an item is shipped. By submitting a return request, you are agreeing to this return policy.
If you need to return an item, simply submit your request on our Returns Center to start the return process.