We currently ship to all 50 U.S. states as well as Canada.
For Europe, we ship exclusively to Klarna customers only. If you use Klarna as your payment method, we will ship to the UK (United Kingdom), Sweden, Norway, Finland, Denmark, Germany, Austria, Netherlands, and Switzerland. Any European order where Klarna is not used as the payment option will be cancelled and refunded to the original payment method. The reason why we only use Klarna as the payment option for European customers is to utilize Klarna's international fraud analysis system to prevent any unauthorized credit card usage and to protect our international customers.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 14 days of delivery for a full refund in the form of store credit which can be used towards another purchase from our website. At the moment, we do not offer cash refunds due to our low prices and even lower margins. Shipping costs are non-refundable. We'll only pay for the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). For all returns, we also deduct a standard 20% restocking fee to recover the costs accumulated for shipping labels, payment processing fees, resizing (if applicable), as well as relisting the item for sale.
You should expect to receive your store credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a store credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes for our system to process your store credit request (5 to 10 business days).
If you need to return an item, simply submit your request on our Returns Center to start the return process.